01Choose the handover that fits your routine
Most people use one of three routes: collection in store, delivery to your home, or collection by a nominated person. The best option depends on mobility, timing and whether the medicines need extra advice on collection.
If you are unsure, start with in store collection. It is the simplest route when your prescription includes a new medicine or a change, because we can check understanding before you leave.
What to have ready
Having a few details to hand helps us find the correct prescription quickly and safely.
- Your full name and date of birth
- Your address or postcode
- The name of the medicine, if you know it
- Any message from your GP practice about timing or changes
- For a nominated collector, their name and your permission
02Safety checks are part of the service
Whether you collect or receive a delivery, we still complete the same safety steps. That includes confirming identity, checking the prescription matches what is being supplied, and making sure any warnings or changes are explained.
If something does not look right, we pause and clarify with you or with the prescriber. This can add time, but it prevents errors and avoids avoidable delays later.
If you choose delivery, the process in four steps
- 01
Confirm what is needed
We agree which items are required and whether anything is urgent or time sensitive.
- 02
Prepare and double check
Your medicines are assembled and checked, with any advice notes included.
- 03
Arrange a handover
We confirm the delivery day and what to do if you are not in at the time.
- 04
Complete the supply
We record the handover and make sure you know how to contact us if you have questions.
03Common issues, and how to avoid them
The most common delays are missing items on the prescription, out of stock medicines, or unclear nomination instructions. If you request repeats, ordering a few days earlier than you think you need helps.
If you have a new address or phone number, tell us before you request delivery. It avoids a failed handover and protects your information.
If you would like help choosing between collection and delivery, our team can talk it through with you and explain what will happen at each step.